1st Central Insurance
- Thread starter Chris-91
- Start date
G N K
RMS Regular
Currently insured with them. They were cheapest for me also.
StephenMcC
RMS Regular
3 years here, GF has been with them since passing test about 4 years ago
pablo
RMS Moderator
- Messages
- 67,041
- Location
- Glengrimley
no issues here either but renewal process is a pain so moved to LV
adzy
RMS Regular
My mrs has been with them for a few years. As said renewal seems to be awkward and when she tried to change her name after we got married was a pain too. Kept her on hold for nearly an hour at one point.
They completely shafted a friend
Insured is rs5. It developed a fault. Dealer offered a car off the lot as a courtesy car while repair took place, swapped insurance onto the courtesy car, got the rs5 back, swapped insurance back onto the rs5
Few weeks later 5 grand of damage in a crash, no record of insurance being swapped back onto the rs5, he had to pay repairs
Insured is rs5. It developed a fault. Dealer offered a car off the lot as a courtesy car while repair took place, swapped insurance onto the courtesy car, got the rs5 back, swapped insurance back onto the rs5
Few weeks later 5 grand of damage in a crash, no record of insurance being swapped back onto the rs5, he had to pay repairs
G N K
RMS Regular
Admin fees are a joke I've recently discovered, £109 to move address 5 minutes up the road.
Renewal is next month so not looking forward to that...
Renewal is next month so not looking forward to that...
therock
RMS Regular
- Messages
- 6,150
- Location
- Slumming it
2 years out of the last 3 I've used them.
Haven't had to make a claim as I'm such an elite driver, but touch wood. They've seemed decent enough, although their auto renew feature pissed me off. I 100% unchecked it going through the process and it auto renewed anyway. A day of drama whereby they charged me the full yearly amount and recommenced a policy, when I had bought a policy with someone else
Haven't had to make a claim as I'm such an elite driver, but touch wood. They've seemed decent enough, although their auto renew feature pissed me off. I 100% unchecked it going through the process and it auto renewed anyway. A day of drama whereby they charged me the full yearly amount and recommenced a policy, when I had bought a policy with someone else
Other half insured her car with them recently. Was some IT issue with their website meaning she couldn’t register which was necessary to proceed. 42 mins on the phone later it was set up. Or so she thought (call operator changed sort code and account number to 00-00-00 and 00000000. Cue another 30 min phone call as couldn’t be done online.
bora-gav
RMS Regular
I've just took my insurance out with them too, very similar £££ to yourself. Hopefully they are OK to deal with if needed
Been with them the last few years. Always cheapest to quote for me.
Tried to deal with them for a non fault accident but gave up and used crash services and will do the same in the future.
And yup online portal handy to make changes
Tried to deal with them for a non fault accident but gave up and used crash services and will do the same in the future.
And yup online portal handy to make changes
I was with them briefly years ago.
I requested policy documents and they sent me someone elses. All their details, name, address, car type and reg, email, phone no, DOB, job title etc. I called the person up to let them know, they were equally pissed about it.
Suppose that could happen anywhere though
I requested policy documents and they sent me someone elses. All their details, name, address, car type and reg, email, phone no, DOB, job title etc. I called the person up to let them know, they were equally pissed about it.
Suppose that could happen anywhere though