azzymo
RMS Regular
Hi all, I don't often post here but thought I'd use some local knowledge and input as my issue with a particular car dealer seems to be growing. I'll not mention names or details as yet incase it affects any future development..
I bought a motor around a month ago from a dealer who gave a 6 month RAC warranty and a full service. When driving on M2 citybound in fast lane on Monday doing 70mph the car suddenly lost power and wouldn't accelerate. I went down the gears and nothing, only for the fact I was going down the hill the car kept going or it would've been ALOT worse. The car slowed all the way down to under 50mph as I still couldn't accelerate and was only going by downhill momentum, after about half a mile the car picked up again and drove normally. No dash lights illuminated.
On Tuesday after driving ok in the morning, the car lost all power when it was out at lunchtime. At junctions you simply couldn't pull away, the car was barely struggling to reach 10mph and wouldn't accelerate at all through any gear, again no lights showing. Added to this, the cruise control wouldn't work. I believe this is known in Vauxhalls as 'limp mode' where the engine protects itself.
I took the car straight to dealer, on the way the engine management light illuminated but went out before I reached the garage. The dealer plugged it in to their diagnostics while I went for lunch. I arrived back 10 minutes later to see the car sitting ready to go again and the guy told me that nothing untoward was showing up and that it was more than likely dodgy fuel and asked where I got fuel from. He added that they could change the fuel filter but I would have to pay. I took the car from the dealer there and then and same problem, no acceleration, until after maybe flooring the accelerator for 5 or 6 seconds, then the car would take off. I had no option but to struggle carefully back to work. Coming home tonight the car drove ok I guess, maybe not as much power.
I know what dodgy fuel would feel like and seeing that the fuel in the car on Monday (the 1st episode) was different from Tuesdays fuel (two different garages) I know it's down to fuel.
I phoned and RAC guy came out under the warranty today and hooked car up to diagnostics and surprise surprise there are 5 fault codes showing. Now I'm quickly losing faith from who I've bought this off!
RAC said there's problems with a leak with the air intake and problems with the EGR with another 3 more minor issues. Apparently my warranty covers up to £1000 of work per claim. Thing is, the dealer who I bought the car off told RAC guy that they didn't have a workshop to do the work, which is false as they supposably serviced the car when I bought it, and I was in the workshop yesterday where they were working on cars. Now maybe I've misunderstood the term workshop but by heck it looked like one to me... Now have the car booked in with a Vauxhall dealer to get the work done. Now I don't even believe the dealer serviced the car at all in January.
Where do I stand with this dealer who seems to be bending the rules or am I expecting too much? Anyone else ever had such an experience? Even if not, what do you think, any advice?
I bought a motor around a month ago from a dealer who gave a 6 month RAC warranty and a full service. When driving on M2 citybound in fast lane on Monday doing 70mph the car suddenly lost power and wouldn't accelerate. I went down the gears and nothing, only for the fact I was going down the hill the car kept going or it would've been ALOT worse. The car slowed all the way down to under 50mph as I still couldn't accelerate and was only going by downhill momentum, after about half a mile the car picked up again and drove normally. No dash lights illuminated.
On Tuesday after driving ok in the morning, the car lost all power when it was out at lunchtime. At junctions you simply couldn't pull away, the car was barely struggling to reach 10mph and wouldn't accelerate at all through any gear, again no lights showing. Added to this, the cruise control wouldn't work. I believe this is known in Vauxhalls as 'limp mode' where the engine protects itself.
I took the car straight to dealer, on the way the engine management light illuminated but went out before I reached the garage. The dealer plugged it in to their diagnostics while I went for lunch. I arrived back 10 minutes later to see the car sitting ready to go again and the guy told me that nothing untoward was showing up and that it was more than likely dodgy fuel and asked where I got fuel from. He added that they could change the fuel filter but I would have to pay. I took the car from the dealer there and then and same problem, no acceleration, until after maybe flooring the accelerator for 5 or 6 seconds, then the car would take off. I had no option but to struggle carefully back to work. Coming home tonight the car drove ok I guess, maybe not as much power.
I know what dodgy fuel would feel like and seeing that the fuel in the car on Monday (the 1st episode) was different from Tuesdays fuel (two different garages) I know it's down to fuel.
I phoned and RAC guy came out under the warranty today and hooked car up to diagnostics and surprise surprise there are 5 fault codes showing. Now I'm quickly losing faith from who I've bought this off!
RAC said there's problems with a leak with the air intake and problems with the EGR with another 3 more minor issues. Apparently my warranty covers up to £1000 of work per claim. Thing is, the dealer who I bought the car off told RAC guy that they didn't have a workshop to do the work, which is false as they supposably serviced the car when I bought it, and I was in the workshop yesterday where they were working on cars. Now maybe I've misunderstood the term workshop but by heck it looked like one to me... Now have the car booked in with a Vauxhall dealer to get the work done. Now I don't even believe the dealer serviced the car at all in January.
Where do I stand with this dealer who seems to be bending the rules or am I expecting too much? Anyone else ever had such an experience? Even if not, what do you think, any advice?